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BACK ORDERS-We send all items that we have in stock as quickly as possible using UPS, US MAIL, and MEDIA MAIL where applicable, however, items that we do not have in stock are automatically "Special Ordered" or "Back Ordered" for you. We have access to so many different items for our customers, that some items will require special ordering. For all "Special Orders" please allow 4-6 weeks for delivery. We are always glad to accomodate your special needs when possible.
RETURNS-We want you to be happy with your order. If you wish to return an item, please provide an original receipt to any of our stores within 30 days of the purchase date. If you need to return an item and your order was placed on the internet or with the Catalog Deptartment, please call our Catalog Deptartment at 1-800-348-8345 extension 105. We assess a 30% restocking fee on all speical ordered furniture items returned.
SHIPPING & HANDLING-We promptly process, pack, and ship your order UPS so you receive your merchandise as soon as possible. Please note that furniture items require special shipping fees and will be determined at the time of purchase. We are pleased to accept any size order. Our shipping and handling rates are $7.00 or 10% of your purchase, which ever is greater. Currently this shipping fee includes the fuel surcharge being added by UPS. Shipping to Alaska/Hawaii/APO and out of country shipping require special handling fees. Contact our Catalog Department for more information on these rates or any other shipping inquiries.
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